d u g :: Returns and Exchanges

Returns and Exchanges

Returns and Exchanges

 

d u g Guarantee
Our customers are our highest priority. If you're not happy, we'll fix it and ensure you get merchandise and service every d u g customer is entitled to, upon purchasing the lifestyle brand. Our hassle free return process is super simple. Follow any of the steps below and we'll do the rest!
 
To Return d u g Products Purchased Online at duglife.com                                                               
We encourage you to call us at 877-332-2407. A d u g Customer Service Representative will help guide you through the very simple return process and can assist you with exchanges, as well as walk you through the apparel line best suited for your body type, personal style and need.
If you do not wish to contact d u g, no need to call, just follow the instructions on the back of the packing label. If you can't find your packing label, contact us at 877.332.2407 for personalized assistance.
Send item(s) with packing slip and an explanation to: Wells Hosiery & Apparel - DUGLIFE, INC. 1758 South Fayetteville St. Asheboro, NC 27203
 
How Long Will it Take to Process My d u g Return  
Please allow 2 - 3 weeks from the time you ship your return. During this time, depending on which option you've chosen, we will process your refund, credit your credit card, or handle your exchange. Once the return/ exchange is processed, we will notify you via email, if one has been provided. If you requested a refund, we will process it using the original payment method. If your refund s being applied to your credit card, it may take 1 - 2 billing cycles, before your credit will appear on your credit card statement.
If your return or exchange is beacuse you changed your mind, or to switch sizes, you are responsible for return shipping fees. Returns and exchanges made due to errors on our part, are covered in full by d u g . If you've opted for an exchange, you are responsible for the shipping fees on the exchange order. For International exchange orders, additional customs fees may apply.

 

 

 

Special

Need help?